Use feedback to improve the
customer experience

Gain customer insights through individual customer comments
and aggregate ratings including Net Promoter Score ℠

Value Added Tax (VAT)

We are registered for VAT (GB 995 1756 66) and under some circumstances we must add VAT to our prices at the prevailing UK rate:

VAT will be added if either of the following statements is true:

  • the purchaser's address is in the UK
  • the purchaser is outside the United Kingdom, but inside the European Union, and does not have a VAT number

VAT will not be added if either of the following is true:

  • the purchaser's address is outside the European Union
  • the purchaser is outside the United Kingdom, but inside the European Union, and does have a VAT number

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Pro

£299 / month

For departments

Loved by ambitious service, sales and marketing leaders for raising performance in their department.

  • 10 user accounts
  • 1000 feedback emails/month
  • Monitor up to 30 agents
  • Unlimited expert advice and
    support by email or phone

Pro Features

  • Measurement of customer satisfaction KPIs including Net Promoter Score
  • Branded surveys—use proven questions or write your own
  • Fully Licensed Net Promoter Software ℠
  • Responsive design for easy survey completion on mobile, tablet and desktop
  • Automatic triggers for sending out feedback requests
  • Actionable customer feedback in the voice of the customer (VOC)
  • Ratings of individual staff member performance
  • Diagnostics of recurring problems through labelling of feedback
  • Real time visibility of unresolved customer complaints
  • Intuitive interface for both aggregated ratings and individual comments
  • Optional email alerts for customer comments
  • Safe and secure data transfer to industry standards
  • Compare performance by:
    • Team,
    • Individual

Pro+

£999 / month

For companies

Helps established companies and challenger brands to grow bigger by being better.

  • 30 user accounts
  • 5000 feedback emails/month
  • Monitor up to 100 agents
  • Unlimited expert advice and support by email or phone

All Pro features and:

  • Compare performance by:
    • Location,
    • Team,
    • Individual
  • Roles & permissions so each area can manage their own feedback

Enterprise

Call and we'll make it just right for your requirements and budget.

For market leaders

Top customer experience is your
strategic goal.

Questions?

Call us now to chat, or email support@customersure.com

All Pro+ features and:

  • Any number of:
    • Locations,
    • Teams,
    • Agents,
    • Users
  • Custom reports & dashboards
  • Custom integrations

Optional Add-ons

Language pack

Your customers see only their own language

£50 / month per language

Integration pack

Work seamlessly with your existing CRM or helpdesk

£100 / month per integration

Report publishing

Automatic distribution of KPIs, feedback comments & reports by email

£100 / month

Happy customers around the world

Great product and service.
This technology allows us to deepen the donor relationship and strengthen donor loyalty. ”

Candace Judson, BloodSource, USA

Great company to deal with. Responsive, efficient and friendly. ”

Thomas Ochsenbein, Oxi Logistics, South Africa

We found it was fast and easy to demonstrate the return on investment. ”

Lesley Henderson, RIBA, UK

Simple software. Expert advice. Guaranteed results.

Guy Letts

I am so sure you'll love CustomerSure that we offer a money back guarantee for 3 months. And there's no lock-in period either.

You won't consider leaving once you experience the easy interface and the power of automated customer feedback. CustomerSure allows you to focus on improving the customer experience. ”

Guy Letts, Founder and CEO of CustomerSure

Frequently asked questions

How long does my free trial last?

As long as you need it to – we want you to feel confident about satisfying your customers before you even think about reaching for your credit card. So if after 14 days you feel you'd like more time, just get in touch with our friendly experts who will be happy to extend your trial.

Is it OK to change my mind once I've become a paying customer?

Yes, you can cancel at any time. The only thing 'locking you in' will be how happy you are satisfying more customers.

Is CustomerSure right for my business?

If you want to take control of customer satisfaction and meet your customers' needs, then yes. Why not tell our friendly experts the size and setup of your company so we can recommend the best plan for you? Of course, you could always join the hundreds of businesses already using CustomerSure to satisfy more customers by starting a free trial – there's no commitment, just give it a go.

Do I need anything technical to get started right now?

All you need is a browser and an internet connection. Our friendly experts take care of the I.T. and maintenance behind the scenes – all you need to do is login and start satisfying more customers.

Can I choose how I pay?

Yes. We want you to be comfortable with how you do business, so you can choose to pay by either Visa, MasterCard, Amex or Direct Debit*. Simply contact our friendly experts to get setup and start satisfying customers today.
*Direct Debit is for UK customers only

Can I use my CustomerSure data elsewhere?

Feedback, customer details, ratings… it's all your data. We just help you collect it, turn it more human, and use it. So if you want to export it, you can – there are plenty of options.

How do you protect my data and communications?

Connections to CustomerSure are protected by a 128-bit SSL certificate; We are hosted by EngineYard; Billing is via Stripe who are certified at Level 1 (the most stringent category) of the Payment Card Industry Data Security Standard (PCI DSS).

Is your software accessible for impaired users?

Yes. Our software is designed to work with all the conventional accessibility tools. If you would like help setting up your system for staff with physical or cognitive difficulties, please contact our friendly experts.

I have more questions…

Call us now to chat, or email support@customersure.com any time.