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Feedback delivered to you
Your company’s feedback stream is at the heart of CustomerSure. It allows your whole team to see what’s important to customers, and ensures that you act on every piece of feedback you receive.
Attract new customers
You can choose whether you’d like to show feedback on your customer service pages. Positive feedback helps build confidence in your service, and helps attract new customers by showing that you’re serious about customer service.
Retain every customer
Our surveys are a breeze to use, they’re short, sharp and customer-focused. With high completion rates you’re more likely to see any potential pitfalls and address them to prevent customers quietly slipping through the net.
Works alongside your website
The CustomerSure tab allows customers to contact you or give feedback without leaving your website. Installing the tab is as simple as copying-and-pasting two lines of HTML, and the result looks great.
You can see the tab in action on the side of this page.
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Customer service pages
Make it easy for your customers to contact you or give feedback with a high quality customer service area for your website. Also reinforces your commitment to keeping customers happy.
It’s easy for customers to contact you
Your customer service pages help you get closer to your customers. They can submit ideas, feedback, make requests, or if all else fails (and that shouldn’t be very often), raise a complaint.
Ideas customers can vote on
Customers have some of the best ideas for improving a business — whether it’s suggestions about how you can operate better, or ideas for new products or services. Tap into the ingenuity of your customers and test their ideas with a wider audience.
Showcase your improvements
“You Said, We Did” enhances your brand reputation by allowing you to publicise the improvements you’ve made.
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Keep every customer happy
The action list helps you to be responsive and thorough. Give your customers a pleasant surprise — people are used to their feedback being ignored, but CustomerSure helps you act on every piece of feedback.
Staff discussions
Keep everyone in the loop as you work on improvements, by leaving private or public comments on both actions and feedback.
Email notifications
You can choose to receive email notifications when customers provide feedback. You can also opt-in for a daily or weekly digest which will keep you up to date with an overview of everything that's happening.
Monitor your improvements
Graphs, charts and information help you measure satisfaction trends and key aspects of performance so that you can operate efficiently and make informed decisions. A clear audit trail assists compliance with CQC, ISO 9000 and other industry standards.
Succeed with CustomerSure
With CustomerSure you can evaluate the information you collect to improve efficiency, resolve problems and make informed business decisions.
Most importantly, with the facts at hand, you can continue working on the key issues that will make your customers more satisfied, your colleagues more proud and your business more prosperous.
We’d be delighted for you to join us, take your 30 free trial today by choosing the plan that suits your needs.