Improve Customer Experience
Increase retention and recommendation with award-winning customer feedback software and expert advice.
As a business we would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.
It's important that we have a reliable team on hand to help us—and we were convinced that CustomerSure would do that. We're pleased to say that they've not proved us wrong.
We chose CustomerSure because of the trusting relationship we were able to build with their team.
These success stories and hundreds more, started with a no-obligation chat…Your turn? Get in touch now
Don’t worry – we won’t hard-sell you anything, we’ll just answer your questions.
Instantly Analyse Customer Journeys and Satisfaction Trends.
Keep an eye on top-level metrics like NPS, CSAT or Customer Effort Score, and dive into the details to see what touchpoints or teams are driving those scores.
Close the Loop by Responding to Customers.
So you don’t just measure satisfaction, you improve it.
Voted ‘Best Customer Feedback Solution’ in the largest impartial survey of customer service professionals.
Over 99.98% uptime since launching in 2011. Over five thousand automated tests run before every feature goes live.
Private & Secure
Europe-based, GDPR-compliant, with privacy and security for your data built into every aspect of our software and procedures.
Powerful and Trusted
- Licensed NPS vendor
- CSAT, CES reporting
- Mobile-friendly surveys
- Powerful data segmentation
- In-email surveys
- Text analysis
- CRM and Helpdesk integration
- Automatic notifications & reports
Easy to get started, simple to use and provides me with the insight and analytics I need to understand customers thoughts on the service my team provides.