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Coronavirus (COVID-19) information.
(Service and support unaffected)

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Summary

This document describes our approach and the measures we are taking to keep our software and support available. In short, we’re following the medical advice and government strategy and there’s no change to what our customers will experience.

Our goals

  • to play our part promoting the health and well-being of our customers, our staff and our community;
  • to provide continuity of service and support.

Our approach

  1. We believe that the best way to protect everyone is to support the public health authorities by following their strategy and complying with their advice.
  2. We understand that the advice will evolve through different phases and that different precautions will be required at different times throughout the lifecycle of the disease outbreak, so we will follow both the advice and the timings.
  3. We will keep our response under review.

Public health measures

We will follow the official advice and guidelines on:

  • Hand-washing
  • Self-monitoring for symptoms
  • Self-isolation
  • Travel
  • Social contact/distancing

Delivering service and support to our customers

We know that now more than ever our customers will be concerned to look after their customers and to hear their feedback. Here’s how we’re keeping everything running:

  1. We have checked that all the mission-critical suppliers and partners on whom we depend have business continuity plans in place.
  2. We have checked that our own business continuity arrangements are up to date and workable.
  3. We will be able to deliver our normal high standard of software availability and support services to our customers whether our staff are office-based or home-based.

How we will apply our values

The stakes are high – the overarching goal is to reduce the number of deaths from the disease. To give the official strategy the best chance of success we will support it fully and with a positive attitude.

We will not panic-buy or hoard.

We will look for opportunities to play our part in helping others who are less fortunate.

Contact

If you have questions or need help, the best way to get support quickly is to email us: support@customersure.com.

Have we answered your questions?

Helping people use feedback better is what gets us out of bed on a morning. No matter if you’re new to this or a feedback guru, you can call us – we’d love to hear from you.