Get actionable data including ratings, trends and individual customer comments.
Get feedback at the right time for customers and to suit your business process.
Want to know how your service team performs? Trigger a survey when a service call is closed.
Are a large percentage of leads dropping out of your sales funnel? Trigger a survey 5 days after a cold call.
Need to get feedback on distribution and delivery? Trigger a survey 3 days after dispatch.
With CustomerSure, you define your optimal points for customer feedback.
“ Easy to get started, simple to use and provides me with the insight and analytics I need to understand customers' thoughts on the service my team provides. ”
CustomerSure helps you get high response rates. Keep your questionnaire short by asking relevant questions only and send the survey at the right time—when customers memory is still fresh.
Customers find completing your survey a breeze because the one-page questionnaire is clear and smartphone-friendly.
“ Using this software is the best decision a company could make. Since actively seeking (and more importantly acting on) feedback we've never looked back. ”
Review ratings at a glance or dig into the nitty-gritty of individual customer comments. CustomerSure makes customer feedback available at both aggregate and individual levels.
Give employees the right information to excel at their jobs, become more customer-centric and improve retention rates.