Step 1. Choose trigger points
Get feedback at the right time for customers and to suit your business process.
- Save time with an automated feedback process
- Push data from your CRM tool or other software to our API to trigger surveys
- Get expert input from CustomerSure to increase response rates
Want to know how your service team performs? Trigger a survey when a service call is closed.
Are a large percentage of leads dropping out of your sales funnel? Trigger a survey 5 days after a cold call.
Need to get feedback on distribution and delivery? Trigger a survey 3 days after dispatch.
With CustomerSure, you define your optimal points for customer feedback.