What’s Net Promoter? It’s not a question, and it’s not just a score. But get it right and it can transform how your team relate to your customers.
Here’s a handy NPS calculator, an explanation of the NPS formula, and a step-by-step guide to how and why the calculation works.
Your survey is fundamental to getting NPS right - learn with examples and templates the best practices for an NPS survey.
Need to improve your NPS? Here’s eight tips which are proven to do that, along with a bonus tip to make your customers love you by decreasing it.
Looking for NPS Benchmarks? Don’t bother. Learn why not, and what you should be doing instead.