The Busy Person’s Guide to Net Promoter℠
What’s Net Promoter? It’s not a question, and it’s not just a score. But get it right and it can transform how your team relate to your customers.
Need to know the Net Promoter formula? We’ll walk you through how to calculate your score, and explain why the calculation works.
Your survey is fundamental to getting NPS right - learn with examples and templates the best practices for an NPS survey.
Need to improve your NPS? Here’s eight tips which are proven to do that, along with a bonus tip to make your customers love you by decreasing it.