CustomerSure is a
licensed NPS vendor.
Because we have a background in implementing NPS
in large organisations, we know how to drive real business benefits. (And what rookie
errors to avoid).
Our software helps many organisations maintain a high NPS score but more importantly it
guarantees that their customers, their staff and their shareholders feel the benefits of that score.
Why might CustomerSure be best for you?
CustomerSure is great for your customers.
Customers love giving feedback, if you make it easy.
NPS (or any customer feedback project) ony delivers business value when you make it
about your customers,
not you. Otherwise it quickly becomes a box-ticking exercise.
That’s why every single feature in CustomerSure is designed to make your
customers love your feedback process:
Our super-simple surveys are easy to complete, meaning more responses for you.
We don’t allow complicated surveys, because customers hate them, so they’re
toxic to your response rate.
It’s not just about great surveys, though.
A NPS system that actually improves satisfaction depends on lots of things:
Asking at the right time, trustworthy covering emails, and prompt follow-up
to name just a few. We take care of all this, so you have more time to spend on the
thing that does move the needle:
looking after your customers.
Customers hate being ignored.
Measuring satisfaction doesn’t improve it. Follow-up is crucial. If you leave a
customer hanging they’ll feel that you don’t care. Which is worse than if you hadn’t
collected feedback at all.
But you don’t want feedback to generate more work either, so CustomerSure makes it
easy to spot what needs action, and follow up, so that you get the best outcome for you
and your customer with the least effort.