We’ll help you beat your targets.
We’re not like the last software company you worked with.
We’re founded and run by customer feedback experts, meaning we’ll give you the quality of service you expect from a consultancy at a price that makes sense.
More importantly, we’re proudly small and independent, meaning we can be agile and do whatever it takes to make your project a success, guaranteed.
Ask our clients why they chose us and they’ll say…
Being helpful does’t just mean “being nice”, although we are nice.
It means we deliver things when we promise them. It means we’re transparent about our pricing.
It means our team have years of experience in helping mid-market and large firms improve satisfaction, and we share what we know.
And it means that we know that one size doesn’t fit all. We’ll listen to what makes you unique, then make a plan that meets your needs.
We make it easy
You should be doing what you do best: looking after your customers. Not training your team on new software.
If your boss is asking for last month’s CSAT for the sales team, you need to be able to find it in an instant, not spend a day reading a manual.
That’s why we work constantly to make CustomerSure easy to use, even as we add new features.
You need to trust that your customers’ data is secure.
You need a platform that doesn’t mysteriously break at 9:40 every morning when your team log on.
Don’t worry. We take security and resilience seriously. We haven’t met an IT security team we couldn’t satisfy, and we comply with the GDPR.
We won’t let you, or your customers down.
Use CustomerSure if you need to integrate with your existing systems…
Usually, we don’t charge for integration work – we think it’s better to invest in long-term relationships. On the rare occasions we do need to charge, we’ll be transparent about costs and timescales, and hit agreed deadlines.
CustomerSure is perfect for you if you want to…
Improve Customer Satisfaction
It’s impossible to improve satisfaction if your feedback process is… dissatisfying.
We’ll help you send great-looking surveys, with the right questions at the right time, and avoid ‘survey fatigue’.
Most importantly, we’ll help you treat your customers as individuals – not just data – so you can put things right before they escalate.
Improve Customer Insight
Insight managers aren’t strangers to asking customers what they think.
We can help you make sure that customers know you’re asking because you care, which drives up response rates and data quality.
And we’ll give you the tools to target opportunities for improvement from what your customers are telling you.
Improve Staff Satisfaction
Mostly your feedback’s great
Which is nice, because customer praise is a great morale booster on a busy day.
But when it isn’t…
Your team want to do good work. Verbatim customer feedback is a far more powerful way of showing them where they need to improve than clipboards and KPIs
Ensure Issues are Dealt With
You get best results from customer feedback when you respond to customer issues.
We’ll make sure you know what’s dealt with, who dealt with it, and what needs looking at.
You can relax, knowing that issues aren’t falling through the cracks, or worse, ending up on social media.
Have we answered your questions?
Helping people use feedback better is what gets us out of bed on a morning. No matter if you’re new to this or a feedback guru, you can call us – we’d love to hear from you.