Gain customer insights
Send automated surveys and gain high response rates with relevant questions at the right time. Get individual comments and aggregated scores, including Net Promoter Score℠.
Measure customer service KPIs
Improve team performance and increase customer satisfaction. Understand how to coach individual team members to deliver better service.
Improve customer retention
Prevent escalation of minor issues and turn disgruntled customers into brand advocates. Eliminate recurring complaints.
Understand customer satisfaction
Get independent figures on brand perception. Follow trends over time and make the entire company customer-centric.
“We found it was fast and easy to demonstrate the return on investment.”Lesley Henderson RIBA Enterprises
“We have made significant progress to raise the level of service provided to companies.”Mark Ions Exclusive
“The system is robust, simple and very effective - we have never received so much feedback & yes it is helping us to focus on improving our customer experience.”Robert McCandless Kiravans
Awarded ‘Emerging Add-On Partner of the Year’ by Xero in 2013
Finalist for the BT Infinity Labs Awards for outstanding innovation 2014
of customers recommend