Award-Winning Customer Feedback Software

Measure and improve customer satisfaction with actionable data

Customer Feedback Survey

Gain customer insights

Send automated surveys and gain high response rates with relevant questions at the right time. Get individual comments and aggregated scores, including Net Promoter Score℠.

Satisfaction Dashboard

Measure customer service KPIs

Improve team performance and increase customer satisfaction. Understand how to coach individual team members to deliver better service.

NetPromoter Reporting

Improve customer retention

Prevent escalation of minor issues and turn disgruntled customers into brand advocates. Eliminate recurring complaints.

NetPromoter Reporting

Understand customer satisfaction

Get independent figures on brand perception. Follow trends over time and make the entire company customer-centric.

Customer-focused companies rely on CustomerSure to get feedback

  • Sage
  • Utilitywise
  • King of Shaves
  • Parkdean Holidays
  • Parkdean Holidays
  • Swiftpage ACT!
  • Royal Institute of British Architects

“We found it was fast and easy to demonstrate the return on investment.”

Lesley Henderson RIBA Enterprises RIBA Enterprises

“We have made significant progress to raise the level of service provided to companies.”

Mark Ions Exclusive Exclusive

“The system is robust, simple and very effective - we have never received so much feedback & yes it is helping us to focus on improving our customer experience.”

Robert McCandless Kiravans Kiravans

Awarded ‘Emerging Add-On Partner of the Year’ by Xero in 2013

Finalist for the BT Infinity Labs Awards for outstanding innovation 2014


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