Improve Customer Experience

Run a more effective feedback program with award-winning customer feedback software and expert advice.

As a business we would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.
Sarah Roberts, GBG
We chose CustomerSure because of the trusting relationship we were able to build with their team.
Lindsay Boullin, Swiftpage
It's important that we have a reliable team on hand to help us with anything - and we were convinced that the CustomerSure team would do that. We're pleased to say that they've not proved us wrong
Tastecard

These success stories and hundreds more, started with a no-obligation chat…

Your turn? Get in touch now

Don’t worry – we won’t hard-sell you anything, we’ll just answer your questions.

Measure, Understand and Improve the Customer Experience in Real Time

Send customer-centric surveys.
Ask the right questions at the right time, and watch your response rate and feedback quality rise.

Don’t worry if you’re not sure what or when to ask: We’ll help.

NPS Survey – Utilities

Instantly analyse customer journeys and satisfaction trends..
Keep an eye on top-level metrics like NPS, CSAT or Customer Effort Score, and dive into the details to see what touchpoints or teams are driving those scores.

Customer Journey report

Close the loop by responding to customers – so you don’t just measure satisfaction, you improve it.

Close the loop
The NBS
Using CustomerSure is the best decision a company can make. Since actively seeking (and more importantly acting on) feedback we’ve never looked back.
Lesley Henderson, RIBA Enterprises
  • Spark Energy
  • Sage
  • Utilitywise
  • Tastecard
  • Parkdean Holidays
  • Portakabin
  • Swiftpage ACT!
  • Royal Institute of British Architects
  • Bristol Water

Here’s how we’ll get you there…

1 Talk it through.

Just book an online demo – you’ll speak to an expert, not a salesperson. We’ll listen to your requirements and help you decide if we’re a good fit. If we’re not, we’ll share some ideas and point you in the right direction.

2 Prove it works

Run a small pilot to gain experience, build confidence and prove that the expected benefits can be achieved. There’s no obligation, and still no charge at this stage. We’ll help you scope, design and run it.

3 Continuous Improvement

Once you’ve completed a pilot and you’re happy that your feedback process not only measures, but improves customer experience, we’ll always be on hand for everything from technical support, to ‘big picture’ advice.

Award Winning

Voted ‘Best Customer Feedback Solution’ in the largest impartial survey of customer service professionals.

Reliable

Over 99.98% uptime since launching in 2011. Over five thousand automated tests run before every feature goes live.

Private & Secure

Europe-based, GDPR-compliant, with privacy and security for your data built into every aspect of our software and procedures.

Powerful and Trusted

  • Licensed NPS vendor
  • CSAT, CES reporting
  • Mobile-friendly surveys
  • Powerful data segmentation
  • In-email surveys
  • Text analysis
  • Multi-language
  • CRM and Helpdesk integration
  • Automatic notifications & reports
Easy to get started, simple to use and provides me with the insight and analytics I need to understand customers thoughts on the service my team provides
Customer Helpdesk Manager, Global Technology Firm

Who do we help?

We help people at medium-to-large companies who want to use customer feedback to raise satisfaction.

We have a specialism in Energy & Utilities and similar regulated industries but have hundreds of customers across all sectors and geographies

Who else do we help?

How do we help?

We help companies profit by using customer feedback to improve service.

We listen to what you’re trying to achieve, and help you achieve it faster.

Our app, and the expert support we provide alongside it will help you put together a feedback process your customers trust.

How can we help you?

Why us?

You’ll get all the advice and support you need to make your project a success, including on-site meetings and training if needed, included our standard pricing.

We know new suppliers and projects can be scary, so we do everything we can to remove risk and guarantee success for you.

What makes us different?