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Real-Time Insights.
Real impact.

CustomerSure helps you gather insights, communicate them across your business, and use them to drive real change.

With our award-winning customer experience software you can:

Measure and improve Net Promoter Score, CSAT & Customer Effort Score
Demonstrate the impact of customer experience projects
Improve customer loyalty and retention
Identify efficiencies and process improvements
Improve call quality and first contact resolution
Develop your team’s performance and customer focus

Why CustomerSure?

Don’t just gather customer data – use it

Every piece of data in CustomerSure is actionable. Flag urgent issues in real time, respond directly to customers, and share feedback with teams to help them improve their own performance.

How it works

Focus on the insights that matter

CustomerSure helps you create surveys that get to the heart of the challenges your business is facing, drawing out the most critical insights from your customers and helping you focus on what’s most important.

Guide: choose the right survey questions

See how CustomerSure could work for you

To find out more about how CustomerSure could help you, get in touch today.

Real-time and frustration-free

Our mobile-friendly surveys, text analysis, automatic notifications and reports increase your response rate.

Demonstrate measurable improvements

Our reporting tools make proving the impact of your customer experience project effortless. Track trends in key metrics like NPS, CSAT and Customer Effort, and quickly segment your data to compare departments, regions, sites or even individual performance.

Features

Designed by customer experience experts

CustomerSure is founded and run by customer feedback experts. We’re licensed NPS consultants, and our software is based on extensive real-world experience running customer experience projects across a wide range of businesses.

About us

Unparalleled support as standard

When you use CustomerSure, you don’t just get technical support on our software. Our friendly, expert team are on hand to support you through the entire process of using CustomerSure to improve your customer experience.

Our support package

two women at a whiteboard

GBG use CustomerSure to Power Their Global Voice of the Customer Programme

“As a business we would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.”

Read case study

Who we work with

Helpful resources

Whitepaper

The Financial Benefits of Customer Feedback

Customer Feedback is traditionally seen as a cost—a necessary evil for your analysis team.

This paper explains why this traditional approach is wrong, and how, when done well, feedback can generate profits.

Download

Insight

How to Respond to Customer Feedback

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Insight

Introduction to NPS

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Guide

Why is Customer Feedback Important?

Feedback is important. But collecting it in a way which respects your customers is more important still. Here’s all nine benefits you’ll see when you’re get it right.

Read more
Guide

What questions should I ask on a customer service survey?

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Guide

How to Calculate NPS

Read more

See how CustomerSure could work for you

To find out more about how CustomerSure could help you, get in touch today.

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