We store cookies on your computer so we can recognise you when you return. By continuing to use this site, we assume you accept these cookies.

Real-Time Insights. Real impact.

Award-winning customer feedback software

Discover our product

Trusted by:

CustomerSure helps you gather insights, communicate them across your business, and use them to drive real change.

Key Benefits

Case Studies

Barchester Healthcare

CustomerSure is one of my favourite suppliers to work with as they make it so enjoyable and easy
View case study


As a business we would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.
View case study


It’s great to have a software partner that can help us scale our customer experience efforts to such a level, whilst maintaining that personable level of service.
View case study

See how CustomerSure could work for you

To find out more about how CustomerSure could help you, get in touch today.

Why CustomerSure?

Drive improvements in customer experience

Flag urgent issues in real time, respond directly to customers, and share customer feedback with teams to help them improve their own performance.

How it works

Focus on the insights that matter

CustomerSure helps you create customer experience surveys that get to the heart of the challenges your brand is facing

View guides

Demonstrate measurable improvements

Our reporting tools make proving the impact of your customer experience project effortless.


Software designed by feedback experts

We’re licensed NPS consultants, and our software is based on extensive real-world experience running customer experience projects across a wide range of businesses.

About us

Latest Resources

Whitepaper Read The Financial Benefits of Customer Feedback

The Financial Benefits of Customer Feedback

Customer Feedback is traditionally seen as a cost—a necessary evil for your analysis team.

This paper explains why this traditional approach is wrong, and how, when done well, customer feedback can generate profits.

Guide Read What is Net Promoter?

What is Net Promoter?

What’s Net Promoter? It’s not a question, and it’s not just a score. But get it right and it can transform how your team relate to your customers.

Guide Read Why is customer feedback important? 9 Reasons.

Why is customer feedback important? 9 Reasons.

Feedback is important. But collecting it in a way which respects your customers is more important still. Here’s all nine benefits you’ll see when you’re get it right.

Guide Read What questions should I ask on a customer satisfaction survey?

What questions should I ask on a customer satisfaction survey?

There’s no such thing as the ‘perfect customer service survey questions’. But we can walk you through how to discover the best ones for your business…

Want hand-picked VoC insights?

Sign up for our no-nonsense newsletter where we share what we learn


Next time we send a newsletter, you’ll receive it.

We hope you love it, but if you don’t, it’s easy to unsubscribe.

Unparalleled support as standard

When you use CustomerSure, you don’t just get technical support on our software. Our friendly, expert team are on hand to support you through the entire process of using CustomerSure to improve your customer experience.

Our support package