Award-Winning Customer Feedback Software

Measure and improve customer satisfaction
with actionable data.

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Happy customers around the world

Customer-focused companies rely on CustomerSure to get feedback

  • Spark Energy
  • Sage
  • Utilitywise
  • Tastecard
  • Parkdean Holidays
  • Portakabin
  • Swiftpage ACT!
  • Royal Institute of British Architects
  • Bristol Water

Gain customer insights

Send automated surveys and gain high response rates with relevant questions at the right time.

Get individual comments and aggregated scores, including Net Promoter Score ℠.

Your NPS dashboard
Site comparison: performance by location

Measure customer service KPIs

Improve team performance and increase customer satisfaction. Understand how to coach individual team members to deliver better service.

Improve customer retention

Prevent escalation of minor issues and turn
disgruntled customers into brand advocates.
Eliminate recurring complaints.

Average monthly scores
Staff comparison heatmap

Understand customer satisfaction

Get independent figures on brand perception.
Follow trends over time and make the entire
company customer-centric.

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We've been using CustomerSure for over 2 years and we love it! Easy setup, great customer support, and a terrific way to make sure we keep delivering a top-notch customer experience. ”

Learn how companies use CustomerSure to deliver better service.

How it works