Run a Better Customer Feedback Programme.

Improve customer experience with award-winning customer feedback software and step-by-step expert advice.

As a business we would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.
Sarah Roberts, GBG
We chose CustomerSure because of the trusting relationship we were able to build with their team.
Lindsay Boullin, Swiftpage
It's important that we have a reliable team on hand to help us with anything - and we were convinced that the CustomerSure team would do that. We're pleased to say that they've not proved us wrong

These success stories and hundreds more, started with a no-obligation chat…

Your turn? Get in touch now

Don’t worry – we won’t hard-sell you anything, we’ll just answer your questions.

Use Real-Time Customer Feedback to Improve Customer Experience.

1 Ask customer-centric questions alongside your NPS, CSAT or CES measurement. Don’t worry if you’re not sure what to ask, we’ll help you work it out.
2 Ask at key touchpoints in your customer journeys. Annual surveys are great for research, but less appropriate for actionable insight and ongoing CX improvement.
3 Follow up in real-time, to make sure your customers stick around. Then sit back, and look at the trends in your live reports, analysis and dashboards.
Using CustomerSure is the best decision a company can make. Since actively seeking (and more importantly acting on) feedback we’ve never looked back.
Lesley Henderson, RIBA Enterprises
  • Spark Energy
  • Sage
  • Utilitywise
  • Tastecard
  • Parkdean Holidays
  • Portakabin
  • Swiftpage ACT!
  • Royal Institute of British Architects
  • Bristol Water

Here’s how we’ll get you there:

1 Tell us what you’re trying to do. We’ll listen to what you’re trying to achieve, and share any relevant advice we have.
2 We’ll help you put together an implementation plan, so your boss knows what’s going to happen, what results it will have, and how much it will cost.
3 Run a free-of-charge pilot. We’ll help you set up the software, integrate with your systems if needed, and tweak the plan based on the results.
4 You’ll get ongoing, automatic insight and reports, verbatim customer feedback, satisfaction scores, delighted customers and a happier team.

Award Winning

Voted ‘Best Customer Feedback Solution’ in the largest impartial survey of customer service professionals.

Industrial Strength

Over 99.98% uptime since launching in 2011. Over five thousand automated tests run before every feature goes live.

Private and Secure

Europe-based, GDPR-compliant, with privacy and security for your data built into every aspect of our software and procedures.

Powerful and Trusted

  • Licensed NPS vendor
  • CSAT, CES reporting
  • Mobile-friendly surveys
  • Powerful data segmentation
  • In-email surveys
  • Text analysis
  • Multi-language
  • CRM and Helpdesk integration
  • Automatic notifications & reports
Easy to get started, simple to use and provides me with the insight and analytics I need to understand customers thoughts on the service my team provides
Customer Helpdesk Manager, Global Technology Firm

Who do we help?

We help people at medium-to-large companies who want to use customer feedback to raise satisfaction.

We have a specialism in Energy & Utilities and similar regulated industries but have hundreds of customers across all sectors and geographies

Who else do we help?

How do we help?

We help companies profit by using customer feedback to improve service.

We listen to what you’re trying to achieve, and help you achieve it faster.

Our app, and the expert support we provide alongside it will help you put together a feedback process your customers trust.

How can we help you?

Why us?

You’ll get all the advice and support you need to make your project a success, including on-site meetings and training if needed, included our standard pricing.

We know new suppliers and projects can be scary, so we do everything we can to remove risk and guarantee success for you.

What makes us different?