Results-Driven Customer Experience Software
Because you want to improve customer experience, not just measure it.
Key Satisfaction Data To Drive Improvements
KPI dashboard – important metrics at a glance.
Good decisions need accurate information.
Your dashboard shows real-time, company-wide key performance indicators. Drill down to investigate hot spots or specific areas.
Improve NPS, CSAT and Effort Score.
How loyal are your customers? How do they rate the quality of your products and services? How easy are you to deal with? Use Net Promoter Score, CSAT or Customer Effort Score reports to investigate what’s influencing your headline metrics.
Advance warning to avoid financial problems.
If profit tells you how well you’ve done in the past, the mood of your customers tells you how well you’re going to do in the future. Trend reports show where any problems are so you can take action before they hit the numbers.
Increase retention and word-of-mouth referrals.
Measuring satisfaction changes nothing, it’s what happens next that counts.
Powerful follow-up features help you keep your hard-won customers and earn their personal recommendations. Whether it’s instant service recovery or a process you need to improve, our software keeps your business growing.
Keep the regulator happy.
Many of our clients are in regulated industries. Performance reports help you identify clearly what (or who) is scoring well, and what needs fixing.
You can record evidence of the actions taken to prove your control measures are in place and working well.