With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance
Great company & people to work with - and the platform is so easy to use and adapt to suit your company's needs. If you're looking to collect feedback from your clients and customers, speak to CustomerSure before you look anywhere else - it's the best decision we made.
CustomerSure's award-winning customer satisfaction software platform makes it easy to send surveys and gather feedback. More importantly, it helps you feed valuable insights back into your business and respond to customers directly, so you drive real, measurable improvements.
An easy to use, easy to customise system. Brilliant reporting facility with good feeds up to our office dashboards. (Dashboards are essential for keeping staff motivation). Backup support from CustomerSure is also very fast and helpful.
Our approach to customer satisfaction is based on extensive expertise across a wide range of businesses and sectors. We’ve designed a simple CSAT survey methodology to make sure you get the results you’re looking for: game-changing insights, happy customers and measurable business benefits.
We’re licensed NPS vendors who literally wrote the book on customer feedback. As a CustomerSure client, you’ll get comprehensive support on everything from choosing the right questions to API integration, from making surveys a great experience for customers to teaching you how best to act on each type of feedback, and from building a business case to proving your impact.
The team are incredibly adaptable, supportive, quick to respond and offer a really personal approach to Customer care. Whenever we have a question, we email support and they come back to us within a couple of hours (at the most) with either an answer or a suggestion of a way forward. The system works very well for us as a business and we are really growing because of the results. Thank you.
If you’d like to see CustomerSure’s approach to improving your Net Promoter Score in action, contact us for a free pilot project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers and your business.