We’re committed to protecting and respecting your privacy and to complying with data protection legislation. This policy sets out how we do that, and how we support your rights concerning any personal data that we process or store.
CustomerSure Limited supplies customer satisfaction software to companies who want to deliver fantastic service. We’re based in Newcastle upon Tyne in the United Kingdom and our company registration number is 07120998.
This policy covers the data that we process and store about:
We do not process or store any sensitive personal data of our customers, prospects, suppliers, partners or website visitors.
To provide our services and to make them resilient so that we can support recovery from system failure or natural disaster we store and process data both within and outside the European Economic Area (EEA). Some of our suppliers and partners are situated outside the EEA.
We comply with European Union data protection legislation concerning transfer of data between countries by making sure that your personal information will only be transferred on the basis of one of the following safeguards:
Our customers pass data to us for processing and our software has settings so that they can specify how long it is kept, according to their own data retention policies.
We have to keep information about our customers for a period of time specified by current legislation to comply with certain legal, tax and accounting rules.
We keep marketing data for 2 years after we have received consent to use it, and in order to provide service to our customers and partners we keep correspondence indefinitely.
We delete data sooner than this if we receive a valid request to do so.
We have a policy in place covering data protection, confidentiality and security and we review regularly the appropriateness of the measures we take to keep the data that we hold secure.
Whenever we transfer personal data we use secure connections and whenever we store personal data it is encrypted.
To fulfil or enforce our contracts with our customers we:
Where we believe it is in our reasonable and legitimate business interests we use the personal data of our customers and business partners to:
With the consent of recipients we:
To provide software that meets our customers’ needs we work with other service providers whose software constitutes some components of our system. They have access to personal data when they provide us with services such as technical infrastructure, email processing, and hosted software for product development, sales, marketing and analytics. In order to fulfil our own data protection obligations we impose strict conditions on how our service providers store, use and share data on our behalf.
We never sell data.
We may share information with other companies and organisations for the purposes of payment processing, fraud prevention and credit risk reduction. We do not store details of payment cards. Our current payment processing partners include Recurly, Stripe, PayPal, GoCardless and HSBC.
We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may, if it is relevant, disclose your personal data to the prospective seller or buyer.
If CustomerSure Limited (or substantially all of its assets) is acquired by a third party the personal data held by the Company about its customers will be one of the transferred assets.
In exceptional circumstances, for example if we are required to by law or if it’s necessary to protect the rights, property or safety of our company or our customers or others, we may disclose personal data that we hold.
If we’re sending you educational information or marketing communications that you no longer want to receive, you can unsubscribe easily using the features and links we provide in each email we send, or by emailing us at firstname.lastname@example.org.
If we do hold information about you we will:
If you believe that any information we hold about you is incorrect or incomplete, please contact us at the below address. We will promptly correct any information found to be incorrect.
If you’re unhappy with the way we have handled your personal information and we cannot resolve the matter with you directly, you may complain to the Information Commissioner's Office online at https://ico.org.uk/global/contact-us/ or write to them at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.