Trusted by social landlords
CustomerSure helps social landlords turn tenant voice into action residents can see, and evidence you can prove, without adding to your team’s workload.
We don’t just hand you the software and walk away. We help you shape the right approach, embed it across your organisation and keep improving what happens next.
Work directly with experienced people who understand customer feedback and the realities of regulated services. Guidance, support and best practice are part of the relationship, not chargeable extras.
Get the insight, automation, governance and integration you need without paying for layers of complexity your team will never use.
CustomerSure is straightforward to implement and easy for teams to adopt. It flexes around your services, structures and ways of working rather than forcing everyone into a rigid, predefined process.
We measure success the same way you do: faster action, fewer missed signals, stronger evidence and service improvements that residents can see.
A score can wait. A warning can’t. CustomerSure reads every free-text response for the signals your team cannot afford to miss, including damp and mould, vulnerability, safeguarding concerns and formal complaints. It spots the severity in the detail and finds the hazard signal in the resident’s own words. Then flags, prioritises and routes it to an owner, fast, so nothing sits unreviewed in a queue.
When residents, boards or regulators ask what happened, CustomerSure gives you the evidence trail: what the resident said, when it was received, who reviewed it, who owned it, what changed and how it was closed. That means your team can evidence good practice even when something goes wrong. We’ll help you show that serious signals were identified, handled and learned from.
CustomerSure helps housing teams move beyond TSM scores and understand what is actually driving resident experience. See strengths and weaknesses by journey, service area, contractor, region, team, trade or topic. Then use the resident’s own words to understand the root cause: repair communication, time taken, repeat visits, ASB updates, move-in quality or anything else your residents are telling you. Every resident’s history stays connected, so colleagues have the context before the next conversation, and it works just as well for residents who aren’t online.
CustomerSure is a supportive, flexible organisation with a great tool that gives real-time, actionable results. The solution is very flexible, and the more you put into it, the more you get out of it.
Know where risk is building, see that it’s being dealt with, and walk into board and regulator meetings on the front foot.
See what’s driving satisfaction, prove the business case for change, and route feedback to the teams who can act.
Evidence what you heard, what you did and what happened next. Audit-ready, without extra admin.
Every signal gets an owner. No resident left waiting for a callback that never comes.
Spot the hazard or vulnerability signal before it becomes a formal complaint.
Find out how social landlords use CustomerSure to evidence outcomes, strengthen accountability and deliver resident experiences they’re proud to stand behind.
