Tough targets. Tight deadlines.
Always puts the customer first.

That’s who uses CustomerSure.

Sarah Roberts
Our vision was that any customer, no matter where they were in the world could provide feedback to us in real time. That this feedback would be welcomed no matter what it said and most importantly it would be acted upon to ensure that we provide a world class experience to all of our customers.
Sarah Roberts, GBGroup uses CustomerSure

We mainly help businesses with at least 10 customer advisors who are starting a new customer feedback process or rebooting one that isn’t delivering results.

More importantly, we can help any business that understands that listening closely to customers and fixing their problems is the best way to improve satisfaction.

There’s no such thing as one-size-fits all, so if you feel like our combination of expert advice and breathtakingly easy-to-use software is a good fit for you, let’s talk.

Specialist Experience…

  • Energy and Utilities
  • Software/Tech firms
  • Net Promoter Projects

    We’re licensed NPS consultants and we literally wrote the book on improving NPS projects.

  • Multilingual projects

    CustomerSure is used to collect feedback in any language your customers speak.

    (For starters: English, Español, Nederlands, Deutsch, Français, Svenska العَرَبِيَّة‎, 日本語, 简化字)

    Don’t see the language your customers speak? Get in touch!

  • Spark Energy
  • Sage
  • Utilitywise
  • Tastecard
  • Parkdean Holidays
  • Portakabin
  • Swiftpage ACT!
  • Royal Institute of British Architects
  • Bristol Water

GBG use CustomerSure to Power Their Global Voice of the Customer Programme.

Sarah Roberts - Customer Manager

GB Group

International presence in 23 countries.

Read Sarah’s success story

Death Wish Coffee maintain 90% NPS & roll out a rewards program to 150k+ members

Caiden Tuller

Death Wish Coffee

NYC, shipping high-caffeine coffee worldwide

Read Caiden’s success story

I find the support from the CustomerSure team excellent, Guy especially is very helpful and efficient. The team are very easy to contact and are readily available to answer any questions

VOC Manager, Healthcare

Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

Suzy Rand


North Tyneside, UK

Read Suzy’s success story

“We get much more repeat business now”

Andy Hill - Managing Director

King of Shaves

Buckinghamshire, UK

Read Andy’s success story

If you’re not sure if CustomerSure is right for you, get in touch.

We’ll listen to what you’re trying to do and give you an honest assessment of whether we think we can help or not.

Chartboost integrates with Zendesk and exceeds expectations of feedback quality

David Sheehan – Director of Support Operations


San Fransisco, USA

Read David’s success story

Swiftpage uses customer feedback to drive up renewals revenue.

Lindsay Boullin - VP, Global Operations


Scottsdale, AZ, USA & Newcastle, UK

Read Lindsay’s success story

The team at CustomerSure are always there - literally! For development, for queries, anything. I struggle to think of another company who are so responsive.

UBT proves that happier customers spend more.

Bob Calder, Customer Service Team Leader


International presence in 19 countries

Read Bob’s success story

“Your payback will be tenfold”

Bash Alam, Complaints Manager


Huddersfield, UK

Read Bash’s success story
Candy Judson
Great product and service. This technology allows us to deepen the donor relationship and strengthen donor loyalty.