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When you make the feedback experience brilliant, customers give brilliant feedback…

We’ll teach you everything we know about designing a process that customers love.
We’ll send you case studies where our customers share the secrets of their success.
And if we add something really good to this blog, we’ll send you that too.

Fire Fighting and Fire Prevention for Customer Contact Teams

Posted at: June 15, 2018 By: Chris Stainthorpe

Why Do You Even Want To Send a Customer Satisfaction Survey?

Posted at: April 25, 2018 By: Chris Stainthorpe

Five simple tips for improving tone of voice in customer service

Posted at: February 26, 2018 By: Guy Letts

How to GDPR-proof your Customer Satisfaction Surveys

Posted at: November 9, 2017 By: Chris Stainthorpe

6 Ways to Wow and Win Back Lost Customers

Posted at: March 4, 2015 By: Doug Ackerman

How to Respond to a Negative Review

Posted at: January 29, 2015 By: Doug Ackerman

Customer Reviews for My Business – What Should I Know?

Posted at: November 18, 2014 By: Guy Letts

How to Increase Sales 27% in exactly 2 steps

Posted at: June 25, 2014 By: Guy Letts

3 Examples of Amazing Customer Service

Posted at: June 10, 2014 By: Luke Brown

How to Transform Customer Complaints Into Compliments Online

Posted at: March 27, 2014 By: Doug Ackerman

4 Tips To Avoid The Pitfalls Of Social Media Customer Service

Posted at: March 13, 2014 By: Chris Stainthorpe

Sainsbury’s Fish Jokes: Don’t Mis-Hake them for Good Customer Service

Posted at: January 20, 2014 By: Chris Stainthorpe

How I Discovered the Real Potential of Customer Feedback

Posted at: June 25, 2013 By: Ashley Verrill

4 Surprises when you Implement a Customer Feedback System

Posted at: November 13, 2012 By: Guy Letts

When is Net Promoter the Wrong Customer Loyalty Question to Ask?

Posted at: May 15, 2012 By: Guy Letts

Top Tips for Handling Customer Complaints

Posted at: November 29, 2011 By: Jasper Martens