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Good for customers, great for business:
The CustomerSure Blog

Three reasons why real-time customer feedback is now essential.

Covid-19 has disrupted everything and people are cautious. Discover the best way to give your customers confidence to start spending again.

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How to reduce customer complaints sensibly and sustainably

If you ever feel helpless in the face of complaints, it’s time to stop. They don’t happen at random, they happen for a reason. We’ll show you how to to break the cycle, and dramatically reduce complaint volume.

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5 Key Characteristics of the Best Customer Service Employees

If you’re looking to grow your customer service team, we look at what what key attributes you should look for, but more importantly, why they matter.

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Fire Fighting and Fire Prevention for Customer Contact Teams

To keep customer satisfaction high, you need to use feedback in two very different ways. Learn what they are, and how to do both.

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Why Do You Even Want To Send a Customer Satisfaction Survey?

There’s more than one kind of satisfaction survey. Sending the wrong type at the wrong time can lead to… dissatisfaction. We’ll help you get it right.

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Five simple tips for improving tone of voice in customer service

If you want a two-way relationship with your customers, you need to master tone of voice. Here’s five tips to help you get it right.

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How to GDPR-proof your Customer Satisfaction Surveys

It’s not hard to comply with the GDPR when you know what you’re doing. We’ll show you how…

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6 Ways to Wow and Win Back Lost Customers

Wouldn't it be great if you could win back lost customers? 6 businesses share their approach to wowing and winning back lost customers.

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How to Respond to a Negative Review

Step by step instructions with examples on how to respond to a negative review to turn lost customers into loyal advocates and impress prospective customers

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Customer Reviews for My Business – What Should I Know?

"Elite marketers know that online reviews aren’t just a gimmick to boost your CTR. Learn how the right reviews process can transform your business, and how to get started."

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How to Increase Sales 27% in exactly 2 steps

Even the most sales-focused organisations often have a blind-spot which loses them up to 27% of possible revenue. Learn what it is, and how to eliminate it!

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3 Examples of Amazing Customer Service

Don't settle for anything less than Amazing Customer Service. Learn from 3 companies who are ahead of the rest - apply their teachings to your own business!

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How to Transform Customer Complaints Into Compliments Online

Follow these steps to transform customer complaints into compliments online and win new promoters for your business!

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4 Tips To Avoid The Pitfalls Of Social Media Customer Service

Make sure you get these basics right to avoid making mistakes when you implement your customer service strategy!

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Sainsbury’s Fish Jokes: Don’t Mis-Hake them for Good Customer Service

Learn why Sainsbury’s social media strategy makes for great PR but not great customer service.

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How I Discovered the Real Potential of Customer Feedback

Find out 3 things I learned about the business value of customer feedback when I ran a real-world feedback experiment.

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4 Surprises when you Implement a Customer Feedback System

A customer feedback system helps you guarantee customer satisfaction. But what will happen when you start? You will be surprised - but in a good way!

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When is Net Promoter the Wrong Customer Loyalty Question to Ask?

Net Promoter may be the ultimate question, but that doesn’t mean it’s appropriate in every situation.

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Top Tips for Handling Customer Complaints

Complaints are great for your business. They’re your chance to win a customer for life. Follow our five step guide to make sure you make the most of them!

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