The Customer Feedback Blog

If you build a great feedback process, customers give great feedback…

How to reduce customer complaints sensibly and sustainably

5 Key Characteristics of the Best Customer Service Employees

Fire Fighting and Fire Prevention for Customer Contact Teams

Why Do You Even Want To Send a Customer Satisfaction Survey?

How to GDPR-proof your Customer Satisfaction Surveys

6 Ways to Wow and Win Back Lost Customers

How to Respond to a Negative Review

3 Examples of Amazing Customer Service

How to Transform Customer Complaints Into Compliments Online

4 Tips To Avoid The Pitfalls Of Social Media Customer Service

How I Discovered the Real Potential of Customer Feedback

Top Tips for Handling Customer Complaints