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Five simple tips for improving tone of voice in customer service

Posted at: February 26, 2018 By: Guy Letts

How to GDPR-proof your Customer Satisfaction Surveys

Posted at: November 9, 2017 By: Chris Stainthorpe

6 Ways to Wow and Win Back Lost Customers

Posted at: March 4, 2015 By: Doug Ackerman

How to Respond to a Negative Review

Posted at: January 29, 2015 By: Doug Ackerman

Customer Reviews for My Business – What Should I Know?

Posted at: November 18, 2014 By: Guy Letts

How to Increase Sales 27% in exactly 2 steps

Posted at: June 25, 2014 By: Guy Letts

3 Examples of Amazing Customer Service

Posted at: June 10, 2014 By: Luke Brown

How to Transform Customer Complaints Into Compliments Online

Posted at: March 27, 2014 By: Doug Ackerman

4 Tips To Avoid The Pitfalls Of Social Media Customer Service

Posted at: March 13, 2014 By: Chris Stainthorpe

Sainsbury’s Fish Jokes: Don’t Mis-Hake them for Good Customer Service

Posted at: January 20, 2014 By: Chris Stainthorpe

How I Discovered the Real Potential of Customer Feedback

Posted at: June 25, 2013 By: Ashley Verrill

4 Surprises when you Implement a Customer Feedback System

Posted at: November 13, 2012 By: Guy Letts

When is Net Promoter the Wrong Customer Loyalty Question to Ask?

Posted at: May 15, 2012 By: Guy Letts

Top Tips for Handling Customer Complaints

Posted at: November 29, 2011 By: Jasper Martens