If you ever feel helpless in the face of complaints, it’s time to stop. They don’t happen at random, they happen for a reason. We’ll show you how to to break the cycle, and dramatically reduce complaint volume.
If you’re looking to grow your customer service team, we look at what what key attributes you should look for, but more importantly, why they matter.
To keep customer satisfaction high, you need to use feedback in two very different ways. Learn what they are, and how to do both.
There’s more than one kind of satisfaction survey. Sending the wrong type at the wrong time can lead to… dissatisfaction. We’ll help you get it right.
If you want a two-way relationship with your customers, you need to master tone of voice. Here’s five tips to help you get it right.
It’s not hard to comply with the GDPR when you know what you’re doing. We’ll show you how…
Wouldn't it be great if you could win back lost customers? 6 businesses share their approach to wowing and winning back lost customers.
Step by step instructions with examples on how to respond to a negative review to turn lost customers into loyal advocates and impress prospective customers
"Elite marketers know that online reviews aren’t just a gimmick to boost your CTR. Learn how the right reviews process can transform your business, and how to get started."
Even the most sales-focused organisations often have a blind-spot which loses them up to 27% of possible revenue. Learn what it is, and how to eliminate it!
Don't settle for anything less than Amazing Customer Service. Learn from 3 companies who are ahead of the rest - apply their teachings to your own business!
Follow these steps to transform customer complaints into compliments online and win new promoters for your business!
Make sure you get these basics right to avoid making mistakes when you implement your customer service strategy!
Learn why Sainsbury’s social media strategy makes for great PR but not great customer service.
Find out 3 things I learned about the business value of customer feedback when I ran a real-world feedback experiment.
A customer feedback system helps you guarantee customer satisfaction. But what will happen when you start? You will be surprised - but in a good way!
Net Promoter may be the ultimate question, but that doesn’t mean it’s appropriate in every situation.
Complaints are great for your business. They’re your chance to win a customer for life. Follow our five step guide to make sure you make the most of them!