The Customer Feedback Blog

If you build a great feedback process, customers give great feedback…

5 Key Characteristics of the Best Customer Service Employees


Fire Fighting and Fire Prevention for Customer Contact Teams


Why Do You Even Want To Send a Customer Satisfaction Survey?


How to GDPR-proof your Customer Satisfaction Surveys


6 Ways to Wow and Win Back Lost Customers


How to Respond to a Negative Review


3 Examples of Amazing Customer Service


How to Transform Customer Complaints Into Compliments Online


4 Tips To Avoid The Pitfalls Of Social Media Customer Service


How I Discovered the Real Potential of Customer Feedback


Top Tips for Handling Customer Complaints