We store cookies on your computer so we can recognise you when you return. By continuing to use this site, we assume you accept these cookies.

Helping care & nursing home groups collect feedback from residents and family & friends, and raising the bar in resident experience.

Our software helps care & nursing home groups to collect feedback from residents and family & friends, so you can measure and improve satisfaction.

We understand the challenges of collecting feedback from elderly and vulnerable residents, and the sensitivity required to reach these groups. Which is why Barchester Healthcare have been using and trusting CustomerSure for over 4 years.

Barchester Healthcare Read our Barchester Healthcare case study

Improve care

  • Learn how residents and family & friends feel
  • Find & fix problems
  • Give home managers the insights they need to make decisions
  • Help carers do their jobs

Improve the business

  • Understand how each home and region is performing and where improvements are necessary
  • Track key metrics like NPS, CSAT and Customer Effort
  • Generate referrals & convert more viewings
  • Increase occupancy
  • Improve staff morale and engagement

Simplify CQC inspections

  • Collect data to support CQC Key Lines of Enquiry
  • Show evidence of compliance
  • Maintain high standards

Our software helps you collect customer feedback so that you can measure and improve satisfaction. Two things are really important:

We make sure giving feedback is a great experience for residents and family & friends (which means you get higher response rates and better data),

Our approach guarantees this will feed through to make a positive impact to your homes and business and improve the lives of your residents.

Key features

  • Fast, simple feedback options for residents and family & friends
  • Actionable insights, with tools for follow-up and analysis
  • Real-time dashboards tailored for central roles, area managers and home managers
  • The ability to share feedback and insights instantly across the business
  • Immediately and easily follow-up on feedback to improve a resident’s experience

Learn more about our features here

Why choose CustomerSure?

We’re a safe choice because we’ve repeatedly won our industry’s software satisfaction awards. We make our clients projects successful by providing high quality software and expert advice. Three things make us distinctive:

  1. We use our commercial experience to make sure that your whole business and residents’ lives improves, not just your satisfaction scores.
  2. We specialise in the mid-market. Our software platform is simple to use, fully featured and perfect for multi-team and multi-site businesses.
  3. We’re well known for simple to use but powerful software, and expert advice and support. Our partnership approach helps ensure our clients success.

To book a demo of CustomerSure or discuss how we can help you click here

ipad showing a CSAT score of 92 in CustomerSure

See how CustomerSure could work for you – free pilot project

If you’d like to see CustomerSure’s approach to improving your Net Promoter Score in action, contact us for a free pilot project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers and your business.

Book a demo

Subscribe to our newsletter

Expert articles and tips in our helpful, monthly newsletter