While our mid-sized customers typically match one of these plans, we’re also flexible. After understanding your objectives, programme size, and needs, we’ll tailor a quote for you.

CX Starter

£999 / mo

Ideal for companies with lower volumes and looking for some expert help getting started with an effective VoC programme.

CX Pro

£1999 / mo

Ideal for companies looking for a comprehensive success package and medium volumes. Often looking to run a VoC programme across a few locations, brands or teams.

CX Platinum

starting at £4,499 / mo

Perfect for companies looking for the best success package we have to offer. Usually with higher volumes across many locations, brands or teams with the goal of achieving a best-in-class VoC programme.

All prices exclude VAT where applicable.

Book a time to discuss your VoC project

or see more details below…

Common Pricing Questions

Why are you so expensive?

If you’re comparing us to basic survey tools, it’s because our platform provides the specific features that you’ll find you need, as well as all the personalised advice and support to ensure a best-in-class VoC programme is achieved.

Why are you so cost-effective?

Compared to complex enterprise solutions targeting huge, international clients, we’re designed specifically for the mid-market. This means you get everything you need, in a simple, highly effective platform – alongside our expert help and guidance.

What payment methods do you accept?

We support direct debit, all major debit and credit cards, and regular bank transfers. We can accept any currency.

Can we pay annually?

Yes, you may pay monthly, quarterly, bi-annually or any other frequency that helps you.

Is there a lock-in period?

No, we don’t make you commit to a minimum term contract. This ensures we work our socks off to deliver value to you year after year. If for any reason you wish to cancel, we’ll ensure we part friends.

Can we run a pilot project?

Yes, we often recommend a risk-free pilot project. It usually lasts around 1 month and focuses on one area of your business. The aim is to help you and your team build the confidence and evidence you need to confirm your choice.

What’s Included?

CX Starter

£999 / mo

Onboarding Success PackageOnline pre-implementation design session, assisted account setup and integration. Online training and rollout workshop.

Ongoing Success PackageAnnual account review, best practice webinars, customer user-group, and video/guide training and coaching.

Platform Features and Volume30 users, 30 surveys, 5,000 emails per month, 20 sites or teams, 5 brands and multilingual surveys.

CX Pro

£1,999 / mo

Onboarding Success PackageOnline stakeholder strategy workshop, onsite pre-implementation design session, assisted account setup, integration workshop. Online training and rollout workshop.

Ongoing Success PackageOnline annual strategy review, quarterly proactive account review, best practice meetings, customer user-group, online live training and coaching.

Platform Features and Volume100 users, 60 surveys, 10,000 emails per month, 50 sites or teams, 12 brands, multilingual surveys and fine-grained permissions

CX Platinum

starting at £4,499 / mo

Onboarding Success PackageOnsite stakeholder strategy workshop, onsite pre-implementation design session, assisted account setup, integration workshop. Online/onsite training and rollout workshop.

Ongoing Success PackageOnline/Onsite annual strategy review, quarterly+ proactive account review, best practice meetings, customer user-group, online live training and coaching.

Platform Features and Volume200+ users, 150+ surveys, 25,000+ emails per month, 150+ sites or teams, 25+ brands, multilingual surveys, fine-grained permissions, bespoke dashboards and prioritised input to roadmap.

Onboarding Success Package

Stakeholder Strategy Workshop

Align everyone’s top-level goals, roles, responsibilities and KPIs.

£ Online Onsite

Pre-implementation Design

Specify customer journeys, surveys, people and teams.

Online workshop Onsite Onsite

Platform Setup

Set up initial surveys, accounts, templates, SMS and alerts

Assisted Assisted Assisted

Integration Help and Support

If needed, bespoke development available at additional cost.

Assisted by technical team Integration workshop Integration workshop

Training and Rollout Workshop

Get team leaders and analysts up to speed on the system.

Online Online Onsite/Online
Ongoing Success Package

Annual VoC Strategy Review

Check alignment and review progress against objectives.

× Online Online/Onsite

Proactive Account Review

Discuss usage, review results and benefits and receive recommendations for improvement.

Annually Quarterly Quarterly+

Share Best Practice, Insights and Trends

We share our latest findings, tips and advice.

Webinar Online meeting Online meeting

Customer User-group

Online event to share best practice and success stories.

Audience Participant Participant

Ongoing User Training and Coaching

Refreshers, new users and helping you get the most from the platform.

Videos and Guides Online Live Training Onsite/Online Live Training

Input to Roadmap

Standard Standard Prioritised
Platform Features and Volumes


People who can sign in.

30 100 200+


Active only. You can archive old designs.

30 60 150+

Emails Per Month

SMS billed separately based on volume.

5,000 10,000 25,000+

Sites and Teams

As well as a central view, each location or team can manage feedback.

20 50 150+


Survey customers in any brand.

5 12 25+


Offer multilingual surveys.

× Yes Yes

Fine-Grained Permissions

Go beyond roles and control access by site, region, area, survey, team or staff.

× Yes Yes

Bespoke Dashboards

Additional dashboards, exports and/or reports designed for your business.

× × Yes
Additional Services (Price on Application)

Annual Board Pack

Hand crafted by CX experts based on your needs.

Journey Mapping Workshop

Online/onsite with an industry-leading CX practitioner.

Wrap-around Implementation

We project manage an agreed scope of work on your behalf.

Our experience with CustomerSure has been first class. Everyone I've spoken to has been supremely flexible, helpful and co-operative. They are prompt at responding to all queries, great at the technical details and they are clearly experts in the whole field of customer feedback.

Take the first step…

Connect with a CX expert who’ll help determine your current VoC programme maturity level and provide a 3-step action plan to improve.