- Unlimited, customisable surveys
- NPS reporting
- Customer Effort Score
- CSAT reporting
- Beautiful feedback requests
- Over-survey protection
- Instant team notifications
- Summary mails to key stakeholders
- Powerful follow-up tools
- Response rate reporting
- Text analytics
- IS0-9000 auditing tools
- GDPR compliance tools
“ Because your success is our success, we do everything we can to help you get measurable results. That’s why we’ll help you run a pilot, make a business case, train your team and support any needed IT integrations free of charge.
When you’re up and running, our expert customer experience improvement advice and rapid tech support is always at your beck and call—included as standard.
You’ll never need to raise a purchase order if you want us to help.
- Transform customer retention
- Improve Net Promoter Score, CSAT & Customer Effort Score
- Strengthen loyalty
- Improve call quality and first contact resolution
- Coach, develop and retain your people
- Reduce complaints
- Gain valuable customer insights
- Identify waste and inefficiencies
Frequently asked questions
Can I have a free trial?
Yes, of course – we want you to feel confident that our software’s the best choice for you. We’ll help you set up and run a pilot so you can experience the benefits. No purchasing hassle and no risk.
Is it OK to change my mind once I’ve become a paying customer?
Yes, you can cancel at any time. The only thing ‘locking you in’ will be how happy you are satisfying more customers.
Is CustomerSure right for my business?
If you want to take control of customer satisfaction and meet your customers' needs, then yes. Why not tell our friendly experts the size and setup of your company so we can recommend the best plan for you? Of course, you could always join the hundreds of businesses already using CustomerSure to satisfy more customers by starting a free trial—there's no commitment, just get in touch and we’ll help you make it successful.
Do I need anything technical to get started right now?
It’s cloud software so all you need is a browser and an internet connection. There’s nothing to download or install, and nothing to maintain. We take care of everything else so you can concentrate on delivering even better service to your customers.
Can I use my CustomerSure data elsewhere?
Feedback, scores, customer details, it's all your data. We just help you collect it, turn it into insights, and use it to make better decisions. If you want to export it for more detailed reporting, or to integrate with your other IT systems, you can – there are plenty of options.
How do you protect my data and communications?
Connections to CustomerSure are protected by a 256-bit SSL certificate. We are hosted on Amazon Web Services with EngineYard, which means world class security and resilience. Billing is via secure online Direct Debit, Invoice or Stripe who are certified at Level 1 (the most stringent category) of the Payment Card Industry Data Security Standard (PCI DSS).
Is your software accessible for impaired users?
Yes. Our software is designed to work with all the conventional accessibility tools. If you would like help setting up your system for staff with physical or cognitive difficulties, please contact our friendly experts.
I have more questions…
Well why didn’t you say so? Our friendly experts are always happy to speak to you, so why don’t you give them a call for free on+44 (0)191 695 6910 (don’t worry – they’re satisfaction experts not car salesmen!). You can also contact us here.