CX Starter£299 / mo Ideal for smaller companies or larger departments. 10, 000 Surveys 5 Manager/Analyst logins 15 Tracked staff 1 location or team 1 brand English-language only Plus two-way API integration, and premium support by phone, email and online meeting. |
CX Pro£499 / mo Best for medium sized companies with one main location. 25, 000 Surveys 15 Manager/Analyst logins 50 Tracked staff 10 location or team 1 brand English-language only Plus two-way API integration, and premium support by phone, email and online meeting. |
CX Pro-plus£1,299 / mo Suitable for a company-wide Voice of the Customer program. 100, 000 Surveys 55 Manager/Analyst logins 150 Tracked staff 30 location or team 3 brands Unlimited languages Plus two-way API integration, and premium support by phone, email and online meeting and input to product roadmap. |
CX Enterprisefrom £2,499 / mo Perfect for organisations with departments & teams at a head office and many operating locations. Custom Surveys Any number of manager/analyst logins Any number of tracked staff Any number of locations/sites Any number of brands Unlimited Languages Plus two-way API integration, and premium support by phone, email and online meeting, with priority input to product roadmap. |
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All prices exc. VAT where applicable | ||||
Manager/Analyst loginsFor managers, analysts and admins to view & manage feedback for their own area(s) of responsibility. |
5 | 15 | 55 | 150+ |
Agents (if applicable)Number of sales or service agents who are measured (and can view & manage their own feedback.) |
15 | 50 | 150 | 500+ |
Locations and teamsAs well as a central view for head office, each location or team can manage its own feedback and scores. |
1 | 10 | 30 | 75+ |
Group companies or brandsSurveys and email templates are individually brandable. |
1 | 1 | 3 | Unlimited |
LanguagesCollect feedback from customers in their own language. |
English | English | Unlimited | Unlimited |
Customer journeys & survey designsMeasure and improve satisfaction at every important customer touchpoint. |
Unlimited | Unlimited | Unlimited | Unlimited |
Surveys / month by email(Website and in-app surveys are free. SMS surveys are billed separately.) |
10,000 | 25,000 | 100,000 | Unlimited |
IntegrationTwo-way integration via secure API with CRM, Helpdesk, ERP, task management, complaints or any other IT systems.. |
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Premium supportExpert help and advice by phone, email and online meeting. |
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![]() Plus input to product roadmap |
![]() Priority input to product roadmap |
Get expert advice, get training, go live, make an impact.
Success Package — RemoteIncluded |
Success Package — On site (CX Starter and CX Pro)£3,900 |
Success Package — On site (CX Pro-plus and Custom)from £5,900 |
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Define & set business improvement targets. Design feedback & follow-up processes. Engage - set roles, responsibilities & culture. Software set-up and training. Run a manual test. Integration advice and assistance. Go live. Review & improve. Fabulous ongoing support. For organisations of any size. Delivered by online meeting. |
Define & set business improvement targets. Design feedback & follow-up processes. Engage - set roles, responsibilities & culture. Software set-up and training. Run a manual test. Integration advice and assistance. Go live. Review & improve. Fabulous ongoing support. For organisations up to 10 teams or locations. On-site pre-implementation design workshop. On-site implementation and training day. On-site post-implementation review meeting |
Define & set business improvement targets. Design feedback & follow-up processes. Engage - set roles, responsibilities & culture. Software set-up and training. Run a manual test. Integration advice and assistance. Go live. Review & improve. Fabulous ongoing support. For organisations with 10+ teams or locations. On-site pre-implementation design workshop. On-site implementation and training day. On-site post-implementation review meeting. |
No minimum term. Cancel any time if your requirements change.
Define & set business improvement targets.
Design feedback & follow-up processes.
Engage - set roles, responsibilities & culture.
Software set-up and training.
Run a manual test.
Integration advice and assistance.
Go live.
Review & improve.
Fabulous ongoing support.
To find out more about how CustomerSure could help you, get in touch today.
All plans include:
Excluded
Fully customisable surveys
NPS reporting
Customer Effort Score
CSAT reporting
Beautiful feedback requests
Over-survey protection
Summary reports to key stakeholders
Powerful follow-up tools
Response rate reporting
Text analytics
Instant alerts and notifications
GDPR compliance tools
Our experience with CustomerSure has been first class. Everyone I've spoken to has been supremely flexible, helpful and co-operative. They are prompt at responding to all queries, great at the technical details and they are clearly experts in the whole field of customer feedback.
To find out more about how CustomerSure could help you, get in touch today.