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CustomerSure

Not everyone does it, but our pricing page has, you know… prices. We think that’s a better customer experience. We’re also fair, so if you think you fall somewhere in between our plans, we’ll tailor a quote specially for you.

CX Starter

£499 / mo

Ideal for smaller companies or larger departments.

10 Users

10 Surveys

500 Emails per month

2 Sites or teams

1 Brand

English-surveys only

Plus two-way API integration, and premium support by phone, email and online meeting.

CX Pro

£999 / mo

Best for medium sized companies with one main location.

100 Users

30 Surveys

5,000 Emails per month

20 Sites or teams

5 Brands

Multilingual surveys

Plus two-way API integration, and premium support by phone, email and online meeting.

CX Pro-plus

£1,999 / mo

Suitable for a company-wide Voice of the Customer program.

200 Users

60 Surveys

10,000 Emails per month

50 Sites or teams

12 Brands

Multilingual surveys

Fine-Grained permissions

Plus two-way API integration, and premium support by phone, email and online meeting and input to product roadmap.

CX Enterprise

starting at £4,499 / mo

Perfect for organisations with departments & teams at a head office and many operating locations.

500+ Users

150+ Surveys

25,000+ Emails per month

150+ Sites or teams

25+ Brands

Multilingual surveys

Fine-Grained permissions

Bespoke dashboards

Plus two-way API integration, and premium support by phone, email and online meeting, with priority input to product roadmap.

All prices exclude VAT where applicable.

Users

People who can sign in.

10 100 200 500+

Surveys

Active only. You can archive old designs.

10 30 60 150+

Emails Per Month

SMS billed separately based on volume.

500 5,000 10,000 25,000+

Sites and Teams

As well as a central view, each location or team can manage feedback.

2 20 50 150+

Brands

Survey customers in any brand.

1 5 12 25+

Languages

Offer multilingual surveys.

× Yes Yes Yes

Fine-Grained Permissions

Go beyond roles and control access by site, region, area, survey, team or staff.

× × Yes Yes

Bespoke Dashboards

Dashboards, exports and/or reports designed for your business.

× × × Yes

Agents (if applicable)

Measure scores against sales or service agents who don’t need to sign in.

15 50 150 500+

Implementation Services

Get expert advice, get training, go live, make an impact.

Success Package — Remote  

Included

Success Package — On site (CX Starter and CX Pro)

£3,900

Success Package — On site (CX Pro-plus and Custom)

from £5,900

Define & set business improvement targets.

Design feedback & follow-up processes.

Engage - set roles, responsibilities & culture.

Software set-up and training.

Run a manual test.

Integration advice and assistance.

Go live.

Review & improve.

Fabulous ongoing support.

For organisations of any size.

Delivered by online meeting.

Define & set business improvement targets.

Design feedback & follow-up processes.

Engage - set roles, responsibilities & culture.

Software set-up and training.

Run a manual test.

Integration advice and assistance.

Go live.

Review & improve.

Fabulous ongoing support.

For organisations up to 10 teams or locations.

On-site pre-implementation design workshop.

On-site implementation and training day.

On-site post-implementation review meeting

Define & set business improvement targets.

Design feedback & follow-up processes.

Engage - set roles, responsibilities & culture.

Software set-up and training.

Run a manual test.

Integration advice and assistance.

Go live.

Review & improve.

Fabulous ongoing support.

For organisations with 10+ teams or locations.

On-site pre-implementation design workshop.

On-site implementation and training day.

On-site post-implementation review meeting.

No minimum term. Cancel any time if your requirements change.

See how CustomerSure could work for you

To find out more about how CustomerSure could help you, get in touch today.

What’s in your plan?

All plans include:

  • All product features
  • Premium support – expert help and advice by phone, email and online meeting
  • All feedback channels – email, SMS, in-app, in-website, voice & touch-tone with speech-to-text
  • Secure API – integrate with most systems such as Salesforce, Dynamics, Zendesk, or your own in-house IT

Excluded

  • VAT if applicable
  • SMS costs — price per text depends on volume
View CustomerSure’s features

Comprehensive feature set

Fully customisable surveys

NPS reporting

Customer Effort Score

CSAT reporting

Beautiful feedback requests

Over-survey protection

Summary reports to key stakeholders

Powerful follow-up tools

Response rate reporting

Text analytics

Instant alerts and notifications

GDPR compliance tools

View CustomerSure’s features

Comprehensive support

  • Free pilot project
  • IT systems integration
  • Choosing survey questions
  • Email designs
  • Branding your surveys
  • Custom reports available
  • Measurement and ROI
  • Friendly, expert advice and help
  • Quick responses to technical issues and queries
  • Guaranteed success, or your money back.
About our support
Our experience with CustomerSure has been first class. Everyone I've spoken to has been supremely flexible, helpful and co-operative. They are prompt at responding to all queries, great at the technical details and they are clearly experts in the whole field of customer feedback.

See how CustomerSure could work for you

To find out more about how CustomerSure could help you, get in touch today.