Customer Experience Expertise
From practical advice on how to measure experience, industry whitepapers, to help using our app, we’ll make you more of an expert than you already are.
Customer Feedback Guides
We’ve helped over 200 firms improve sales, satisfaction and retention by putting customer-friendly feedback processes in place, and our guides contain everything we’ve learned.
Or, download a copy to read on the train or print and share with your colleagues:
We help midmarket firms learn, or re-learn NPS in a way which measurably adds to their bottom line. These guides cover the basics of our technique.
Customer Experience: Are You Improving It Or Just Measuring It?
Many customer feedback programmes set out to simply measure satisfaction, treating improving it as an afterthought.
Learn how to transform a survey programme into an improvement programme that delivers measurable benefits.
How To Implement an Effective Customer Experience Improvement Programme
A lot of effort is wasted on CX initiatives which, frankly, make little difference.
This whitepaper describes how to deliver big wins for your organisation by delivering big wins for your customers
The Financial Benefits of Customer Feedback
Customer Feedback is traditionally seen as a cost—a necessary evil for your analysis team.
This paper explains why this traditional approach is wrong, and how, when done well, feedback can generate profits.
We take insights that we get from CustomerSure, and we use them to make real change in the business - resulting in happier customers overall.
We also are really pleased with their support team—who have assisted every step of the way