Closed Loop Podcast: Ep. 02
Alicia Crowther: Making Space to Think

In this second episode of the Closed Loop Podcast, Darren Wake, Head of Customer Success at CustomerSure, is joined again by Alicia Crowther, founder of Three Digital Consulting, to explore how creativity and innovation come to life when businesses give themselves the space to think.

Alicia brings sharp insight and practical experience from helping organisations turn feedback into action, not just by gathering data, but by encouraging bold ideas and creative problem solving across every part of the business.

Here’s what we cover:

• Why feedback is just the starting point
• What happens when you slow down and create time to think
• How to encourage creative thinking in every team
• The simple changes that make the biggest difference to customers
• Why innovation should not be left to R&D alone

If you work in customer experience, product, marketing or operations and want to do more with the insight you already have, this episode is packed with ideas you can use. Fill in your details to hear the full conversation and learn how to build a more creative, customer-led culture.