Customer experience has grown into a huge discipline, but satisfaction scores aren’t moving the way leaders expect. Why?
In this episode of the Closed Loop Podcast, Darren Wake sits down with CX Consultant and author Katie Stabler to explore the state of customer experience today. Drawing on her book CXism and years of hands‑on consulting, Katie reveals why so many organisations are struggling to turn CX strategy into meaningful action.
If you’re responsible for customer experience, operations or leadership and want to reconnect your CX vision with real‑world results, this episode is packed with insight you can use straight away. Fill in your details to watch the full conversation.
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