Closed Loop Podcast
Ep. 08 – Clare White: When CX Fails Because Culture Does

About this episode

Customer experience leaders are under pressure to deliver results – but too often, they’re blocked by cultural issues inside the business.

In this episode of the Closed Loop Podcast, Darren Wake sits down with Clare White – CX expert, culture strategist and founder of ConnectedCX – to unpack the real reasons CX fails to gain traction. From presenteeism to influence, Clare explores how EX and CX are tied together, and what leaders can do to bridge the gap.

What you’ll learn

• Why high employee engagement is critical to strong CX
• How presenteeism is silently hurting both staff and customers
• What to do when EX is siloed inside HR – and how to build influence
• How CX leaders can make a stronger business case using the right data

Why watch

If you’re leading CX and facing pushback, budget cuts or internal blockers, this episode offers a practical look at how to reconnect employee culture with customer results. Fill in your details to watch the full conversation.