Too much time reading comments, faffing in Excel, and still no clear answers?
Feedback Intelligence cuts through the noise. Every comment is automatically read, analysed, and linked to what matters most, so you get faster insights, sharper focus, and clear next steps.
From feedback to action. Instantly.
Watch Senior Account Manager, Darren Wake, explain how Feedback Intelligence helps teams turn feedback into action.
Know what’s working. Fix what’s not. Fast.
Every comment is automatically analysed, sentiment-scored, and mapped to a strengths-and-weaknesses league table. You can update your topics anytime to match what matters most to your business.
High volumes of feedback. Zero heavy lifting.
Too much time spent reading comments? AI-generated summaries highlight the strengths and gaps instantly, so stakeholders can stay informed and make decisions, fast.
Critical comments flagged the moment they arrive.
Complaints. Vulnerable customers. Priority issues. Automatically tagged as they come in so nothing important gets missed.
The CustomerSure systems are proven and tested, but as a company they are, in my experience, unrivalled in their ability and willingness to develop their product based on input from their customers. Marmalade Insurance
The mood of your customers, measured.
See instantly whether sentiment is rising or falling. Filter by division, journey or product. Track trends over time and act before small issues grow.
Insights are good. Actions are better.
No more guessing where to start. Feedback Intelligence recommends where to act first so you can focus on improvements with the biggest impact.
We were very impressed with the functionality and power of CustomerSure from the beginning.
Included with CX Pro and CX Platinum.
On CX Starter? Add CustomerSure Feedback Intelligence* and transform your feedback programme today.
* Pricing for CX Starter plan add-on is subject to confirmation.