Is journey mapping delivering business impact?

Watch the video:

In this 45-minute recorded webinar, Jerry Angrave, CX specialist and author of The Journey Mapping Playbook, joins Darren Wake from CustomerSure to share practical techniques that turn journey mapping outputs into outcomes. You’ll learn how to improve planning, build internal engagement and connect journey mapping with strategy, culture and customer experience results.

What we’ll cover:

• How to frame journey mapping as a strategic tool, not a one-off exercise
• Practical tips to improve preparation, facilitation and follow-up
• What to prioritise and what to avoid when building internal alignment
• How to link journey mapping with measurable improvements
• Real examples of how journey mapping has influenced business change

Watch the full webinar to explore how to make journey mapping deliver lasting value across your organisation.

If you are a CX professional, programme lead or team manager looking to improve how journey mapping influences decision making, strategy or culture, this webinar is for you.