How to Drive Growth with a Linked Employee Experience & VoC Programme:

Watch the video:

Discover the link between Employee Experience and Voice of the Customer and learn how to drive measurable business growth in this webinar.

Watch this 45-minute recorded webinar featuring Clare White, founder of Connected CX, and Darren Wake, Head of Customer Success at CustomerSure, as they explore the powerful connection between Employee Experience (EX) and Voice of the Customer (VoC). Learn how linking these programmes can enhance business performance and deliver measurable returns. Perfect for CX and EX professionals looking to elevate their strategies.

Here’s what we covered:

• How to evidence the impact of EX and VoC on business performance.
• What comes first: EX or VoC, and how to manage both effectively.
• What an impactful EX programme looks like and steps to implement it.
• Understanding the VoC Maturity Model and how to progress.
• Turning data and insights into actions that drive meaningful change.

If you’re a CX or EX professional looking to demonstrate value and deliver measurable business outcomes, this recorded session provides actionable insights.