CustomerSure

Collecting feedback isn’t enough. These resources show how to use what you learn to make changes that matter—to customers, and to your business.

blog Read Five simple tips for improving tone of voice in customer service

Five simple tips for improving tone of voice in customer service

If you want a two-way relationship with your customers, you need to master tone of voice. Here’s five tips to help you get it right.

blog Read 3 Examples of Amazing Customer Service

3 Examples of Amazing Customer Service

Don't settle for anything less than Amazing Customer Service. Learn from 3 companies who are ahead of the rest - apply their teachings to your own business!

blog Read Fire Fighting and Fire Prevention for Customer Contact Teams

Fire Fighting and Fire Prevention for Customer Contact Teams

To keep customer satisfaction high, you need to use feedback in two very different ways. Learn what they are, and how to do both.

blog Read How to Win Back Lost Customers

How to Win Back Lost Customers

Learn how to win back customers with tips from 6 top companies. Boost your customer retention and grow your business with our expert guide

blog Read Common Mistakes Businesses Make When Evaluating & Improving Customer Experience

Common Mistakes Businesses Make When Evaluating & Improving Customer Experience

How many of these common mistakes are you making when evaluating your CX?

blog Read Learn from your happy customers

Learn from your happy customers

Don't just focus on the negative customer feedback you receive. The positive feedback is extremely powerful and tells you more than you think. Here we explain how to use it.

blog Read 4 Tips To Avoid The Pitfalls Of Social Media Customer Service

4 Tips To Avoid The Pitfalls Of Social Media Customer Service

Make sure you get these basics right to avoid making mistakes when you implement your customer service strategy!

blog Read How to get colleagues to respond to customer feedback.

How to get colleagues to respond to customer feedback.

Getting colleagues to respond to customer feedback has many benefits for the business and the customer. This post explains how to do it.

blog Read How to reduce customer complaints sensibly and sustainably

How to reduce customer complaints sensibly and sustainably

If you ever feel helpless in the face of complaints, it’s time to stop. They don’t happen at random, they happen for a reason. We’ll show you how to to break the cycle and dramatically reduce complaint volume.

blog Read Top Tips for Handling Customer Complaints

Top Tips for Handling Customer Complaints

Complaints are great for your business. They’re your chance to win a customer for life. Follow our five step guide to make sure you make the most of them!

blog Read The top customer service skills your employees should have

The top customer service skills your employees should have

Discover our crucial customer service skills every employee must have to ensure your business excels and customer satisfaction is at an all-time high

blog Read Why don't companies reply to feedback?

Why don't companies reply to feedback?

Responding to feedback is really important, yet it seems to rarely happen. This post explains why it's a missed opportunity.

blog Read Why don't some companies share customer feedback?

Why don't some companies share customer feedback?

Sharing customer feedback with colleagues is really important, yet it seems to rarely happen. This post explains why it's a missed opportunity.

guides Read Dealing With Complaints

Dealing With Complaints

Complaints are bad, right? Not quite. If you approach them in the right frame of mind, you’ll wish your customers complained more. Learn how.

guides Read How Should I Share Feedback With My Team?

How Should I Share Feedback With My Team?

How does sharing customer feedback improve your team? And what’s the best practice for sharing it in a way that guarantees results?

guides Read Improving NPS

Improving NPS

Need to improve your NPS? Here’s eight tips from real CX teams to help you increase retention and revenue.

guides Read How to Respond to Feedback

How to Respond to Feedback

Don’t fear replying to customers – learn why replying can be scary, how it can transform a business, and tactics to beat your fear.

webinars Read Improve Consumer Duty compliance through VoC

Improve Consumer Duty compliance through VoC

Learn how financial services firms can align VoC with Consumer Duty in this recorded webinar

webinars Read Zero-Churn B2B

Zero-Churn B2B

Darren Wake explores how B2B companies can leverage Voice of the Customer (VoC) programmes to reduce churn, increase customer retention, and strengthen business relationships.

webinars Read Social Housing: Improve Tenant Satisfaction

Social Housing: Improve Tenant Satisfaction

A 45-minute recorded webinar with Darren Wake, Head of Customer Success at CustomerSure, sharing insights on enhancing tenant satisfaction in social housing.

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