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This is a fantastic opportunity for an experienced marketing professional to work in a high performing team for an exciting and highly regarded software business.

CustomerSure is looking for an experienced Marketing Executive to generate new opportunities to help accelerate our growth. The primary purpose of the role is to generate high quality new contacts by identifying suitable audiences, attracting and engaging relevant contacts with high quality educational content & campaigns, and nurturing them to become prospects and customers.

You’ll have a reputation for being good at what you do, be able to demonstrate a track record of success, and you’re perhaps looking for a move to where you can make a bigger impact personally, or progress from a number two position to take on your first lead role. You’ll be a good collaborator, yet confident to take on accountability for defining goals, plans, and metrics for this important area of the business.

This is a new role within a small, ambitious team where your experience will be valued and where you can make a big contribution. It offers flexibility and the benefits of working for a successful software business, and a chance to work with all levels of the organisation to shape your own future.

It’s a hybrid role with a blend of home and office working, based at our offices in Newcastle upon Tyne. We’re looking for a mutually good fit – and for someone with outstanding skills and experience we can offer part-time or flexible working to suit your circumstances.

About CustomerSure

CustomerSure helps companies to be more successful by providing a best-in-class Voice of the Customer platform. We’re well established with clients around the world and across many industry sectors. In addition to our software, our clients value the expert advice and support which helps them succeed.

Our product is very popular – it’s a repeat winner of the software satisfaction awards, with many case studies from happy clients, and we regularly win when competing against leading competitors.

It’s a friendly and supportive working environment in which we prize client satisfaction and teamwork above all else. We find that sales success follows naturally when we get things right for our customers and our people and we’re determined to keep these as our priority.

Job Description

The focus of the Marketing Executive role is to drive the business forward by targeting potential customers and raising an interest in CustomerSure, predominantly through inbound marketing.

The successful candidate will be responsible for building and nurturing a database of contacts with a view to converting them into prospects and sales over time.

The Marketing Executive will:

  • Run campaigns and programmes to generate new sales leads by building and nurturing a database of high quality contacts.
  • Build awareness of the CustomerSure brand amongst our target audience
  • Research the existing marketplace and gain an understanding of the competitive landscape.
  • Gain an understanding of the needs of our customers and prospects.
  • Help us increase brand awareness and build strong working relationships with prospects.
  • Maintain and develop our ideal customer profile (ICP) and our target personas.
  • Represent CustomerSure in a professional and expert manner.
  • Assist with general marketing and account management activities when required, such as event support, video production and social campaigns.
  • Define their own targets, review their own performance and plan continuous improvements.
  • Participate in, and contribute to, the continuing successful growth of the business.
  • We will work with the successful candidate to set realistic goals, fully support you with training and guidance, and provide top quality tools to help you succeed.

Person Specification


  • Confident and articulate
  • Credible with senior decision makers
  • Intelligent and eager to learn
  • Excellent communication skills
  • Tenacious and resilient
  • Strong team player
  • Self motivated and able to work on their own initiative
  • At least 2 years’ relevant marketing experience


  • Experience, or an interest in, SaaS businesses
  • Experience of b-b software/solution sales
  • An understanding of customer satisfaction/experience
  • University degree


  • 25 days’ holiday (28 days after 5 years)
  • Part-time or flexible hours to suit the right candidate
  • Pay: £27,000.00-£32,000.00 per year (flexible if more experienced)
  • Expected hours: 37 per week

How to apply

Please send your CV to careers@customersure.com.

Alternatively you can email us with any questions you have, or to arrange a call to chat about the role. If you think this could be the right opportunity for you, we’d love to hear from you.

No agencies please.

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