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Unparalleled support.
Guaranteed results.

All CustomerSure packages include our unparalleled support offering, with comprehensive help and advice to ensure you get the most out of our software – and the best results for your business.

CustomerSure is intuitive and easy to use…

But improving your customer experience means juggling lots of different tasks, from building a business case and managing stakeholder relationships to handling technical integration and rollout. While we naturally provide technical support on the software itself, our commercially experienced team can help on these wider challenges too.

We pride ourselves on offering the best support on the market to all our customers. Our own NPS score has been in the high 80s consistently for many years. If it wasn’t, we’d be embarrassed to claim we know enough about customer satisfaction to help you.

Our implementation and support packages include everything you expect:

  • We share our knowledge and experience freely to help you do an expert job.
  • We respond quickly whenever you have a question or need help.
  • If we promise to do something, we’ll give you a date and hit it.
  • We won’t lock you in. If your requirements change you can cancel any time.
  • We love hearing from you and building a product that meets your evolving needs.
  • We guarantee success, or your money back.

Plus a bit more:

We let you run a test or pilot free of charge until you’re happy. Then we charge you a fair price - based on our transparent, published prices.

We’ve got great reports, but if you need something special we can build it for you.

We speak IT. We know most IT teams are stretched so we’ve designed things to keep their workload to a minimum, and we’ll help out as much as needed to get things done with no fuss.

We’ll help you as much or as little as you need.

If you just need pointing in the right direction, that’s great. But it’s also fine for you to ask as many questions as you want and to get our help to set up your branding, design emails, choose questions or anything else. We want your project to be an outstanding success, and we’ll do everything we can to make that happen.

ipad showing a CSAT score of 92 in CustomerSure

See how CustomerSure could work for you – free pilot project

If you’d like to see CustomerSure’s approach in action, contact us for a free pilot project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers and your business.

Book a demo

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