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We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024.

These awards, part of the ICS Annual Conference, recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. As a beacon of customer satisfaction excellence, the criteria and competition are fierce, so we’re delighted to have made the cut this year in the Trusted Quality Provider category.

The UK Customer Satisfaction Awards is a national award scheme, operated and judged by the Institute of Customer Service, a bastion of customer service excellence, meaning standards are incredibly high and the judging process is robust. Whilst a win would be a fantastic acknowledgement of the intelligent, high-performing software we’ve built from the ground up since 2010 - along with our unparalleled customer support - securing a Finalist place is rewarding in itself.

Guy Letts, CEO of CustomerSure, said:

“As an organisation, we’ve not focused too much on industry accolades in the past as we’ve always been too busy building our offering and delighting our customers. It’s incredibly rewarding and exciting to be named on the shortlist of this prestigious event and we’re looking forward to attending next March.”

The ICS Conference is an important date in the calendar for any self-respecting customer service professional, enabling us all to hear from seasoned industry professionals and experts in the field. The associated exhibition provides us with an opportunity to meet other CX professionals, and we had a fantastic couple of days meeting a wide range of professionals at the conference in March 2023.

As part of our submission to the UK Satisfaction Awards, we had to provide some real customer feedback (easy enough to do when customer feedback is your business!) and we wanted to share some of those snippets here, and to publicly thank the clients below for their input:

Client Feedback

“We looked at a number of options before deciding on CustomerSure. A couple of members of the team had experience working with other providers of customer feedback solutions so we considered them alongside CustomerSure.

CustomerSure was a clear winner for us to partner with for a number of reasons. As a new venture for Marmalade, the option to run a free, no-commitment trial was a great incentive.

Their personalised service and flexibility came across in all our conversations with the team. It was also great to speak to a supplier who was so responsive to ideas for development to ensure we ended up with the right solution.

The CustomerSure systems are proven and tested, but as a company, they are, in my experience, unrivalled in their ability and willingness to develop their product based on input from their customers.”

Jenny Lakin, Customer Insight Manager at Marmalade Insurance

“Having worked with several other providers in the past for customer feedback, we knew we wanted a provider who would listen to our needs and quickly be able to implement a solution that was simple to deploy and which made it easy to retrieve results.

CustomerSure offered exactly that, with excellent value for money – and they’re a pleasure to work with. They offer advice and support whenever we need it, and they’re in constant “do” mode, helping us to get going and supporting us to get results.

CustomerSure is one of my favourite suppliers to work with (and we have so many suppliers and agencies!) as they make it so enjoyable and easy – a very humble team doing great things.”

Sarah Lander-Scott, Head of Customer Experience at Barchester Healthcare

“We were really impressed with the functionality and power of CustomerSure from the beginning, and it’s great to have a software partner that is able to help us scale our customer experience efforts to such a level, whilst maintaining that personable level of service.

We really enjoy working with the team and look forward to continuing our work together and all the potential successes this may bring.”

Claudia de Graaff, Professional Marketing Manager Oral Healthcare Western Europe at Philips

“The impact of using CustomerSure has been immensely positive.

Implementation was very straightforward and we found the advice of CustomerSure was key to designing our survey strategy.

We’ve seen very rewarding results - CSAT, CES and NPS have all increased since implementing our survey strategy.”

Ellie McHugh, Global Operations Director at the Digital Marketing Institute

If you’re attending the ICS Conference and UK Customer Satisfaction Awards in March 2024, do come and say hello - we’ll hopefully be the ones beaming having won the Trusted Quality Provider award!

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