If you’re compiling a shortlist of potential feedback software providers, we’ll make your life as easy as possible.
We’ve collected the main documents you might need here, but if you feel anything’s missing, just get in touch and we’ll answer your questions with zero fuss.
Yes, we do that…
Your data is secure, your compliance team are happy. Everything we do is designed to comply with the letter and spirit of the law, and we’ll help you put your own internal GDPR-compliant feedback processes in place.
Integrate with your existing software
We can connect to your existing apps – call centre software, CRM, workflow management or CRM. Or you can keep it simple and upload CSV files. Whatever is easiest for you.
You can track satisfaction by staff, team, site, or anything else that’s important to you. We’ll help you put processes in place to ensure fair and accurate reports.
You can either use our in-built question bank, read our guide to great survey questions, or just work with our team to come up with questions that work for your customers.
Our feedback forms are web-based (because that’s nicest for customers), but how you send the forms – email, SMS, web-chat is up to you.
Net Promoter Score
We’re licensed NPS consultants. We even wrote the guide to NPS projects. So yes, we do NPS. Better still, we can advise if NPS is right for you, and help you with alternatives like CSAT and CES if it isn’t
Custom Notifications & Reports
Your board probably need a different level of detail to your team leaders. We’ll help you get the right information to the right people in your business at the right time.
These are just a few of the most common things people ask us for. If you don’t see something that’s important to you, just get in touch and we’ll tell you if we do it or why we don’t.
Through all of this Guy and the team at CustomerSure have been super responsive and helpful, providing answers and assisting in a timely and highly professional manner. We are an elite team and like working with other elite teams.