415 800 3497 United States
+44 191 226 7970 International
415 800 3497 United States
+44 191 226 7970 International
“I’ve tried sending customer service surveys, but I never seem to get the response rate I want…”
“I want to get feedback from our customers, but it’s hard to ask at the right time…”
“It would be great to start sending surveys, but I need to focus on things with concrete benefits first…”
Over the years, CustomerSure has helped hundreds of businesses start or improve customer feedback programs which deliver results.
Based on the experiences of our founder, Guy Letts in turning a £1m black-hole into £1m+ of profit at one of the UK’s largest software businesses, and learning a lot from our clients along the way, we’ve developed a system for working with feedback that guarantees results.
It’s both simple and surprising. Surprising, because it turns a lot of conventional wisdom on its head. But also simple, because it turns out that if you get a few very small things right, customer satisfaction skyrockets and profits soon follow.
Whe’ve distilled everything we know into this actionable guide. Feel free to download it, print it, email it, but most importantly use it to deliver amazing results in your business. And if you have any questions at all – or just want to discuss what you’ve read, get in touch!
Most people don’t even scratch the surface of the benefits of feedback. Find out the 9 ways you’ll become a hero in your company when you get it right.
If we only had 30 seconds to tell you one thing that would transform your customer feedback efforts for good, for ever, this would be it.
There’s no answer to this question that works for everybody. But we can help you find an answer that works for you.
Most people struggle with this more than anything else. The answer is simple, if you know the secret.
If you know anything about market research, you’ll know carefully picking your scale is important. We’ll show you why the opposite is true when you collect customer feedback.
Find out why a 5% response rate can be great; a 50% response rate can kill you, and what you can realistically expect to happen when you send feedback surveys.
Heard that Net Promoter is dead? Us too. Find out why it is. And also why it isn’t.
This is (almost) always a bad idea. Learn the businesses it does work for, and what you can do instead if you aren’t one of them.
Discover exactly how market leaders respond to their customer feedback – whether it’s praise or criticism.
Of all the bad ideas in customer experience; benchmarking satisfaction is the worst. Learn why, and what you can do instead in this short, actionable guide!
Collecting feedback can be bad for your business. But sharing feedback can transform it. We’ll show you, with examples, why sharing doesn’t have to be scary.
Complaints are bad, right? Not quite. If you approach complaints in the right frame of mind, you’ll start to wish ALL of your customers were complaining.
Call us now, or email support@customersure.com to arrange a 20-minute online demo.