To experience the email and survey from a customer’s point of view, this guide shows you how to send a survey to yourself and fill it in.
Every email you send to customers is recorded as a ‘feedback request email’. The overview of collecting feedback page goes into more detail on feedback request emails and explains all the different ways you can schedule them.
For now, to send yourself a test:
Once you’ve manually scheduled a feedback request email (above), do this:
Congratulations! You have just filled in your first CustomerSure survey. If you return to CustomerSure and click Feedback on the main menu, you should see your feedback at the top of the list.
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