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Priority helps important feedback stand out. Prioritised items show a Priority badge and are listed first in Inbox and Assigned to Me.
Priority does not change the order of Waiting for Action or All Feedback, so neglected work can’t hide behind flagged items there. The badge is hidden once feedback is closed.
On an open piece of feedback:
Hovering the Priority badge shows who flagged it (or that triage rules did).
Administrators can configure triage under Company Settings → Triage Rules.
With AI labelling enabled, you can Flag feedback as a priority when AI applies these labels. Those rules run automatically on new feedback. If a priority label matches, the item is flagged before any “auto-close praise” rule can close it.
See Triage Rules for the full rule order.
