Send to online help desk or CRM

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Although CustomerSure has follow-up features, you may prefer to send your feedback directly to your existing complaint management, helpdesk or CRM system.

You can either choose to send all feedback, or only selected items, for example, if you want to escalate negative feedback.

We currently have out-the-box solutions for connecting to Zendesk and Helpscout, and we are always happy to consider adding more.

If we do not support your existing system directly, we provide another option: Webhooks. Webhooks will allow you to send feedback to any other web-based system you have, but you may need the assistance of your IT team to make this work.

Webhooks

Webhooks allow you to direct your feedback to any other web-based system, but are most commonly used in conjunction with a service such as Zapier or IFTTT. These services allow you to ‘plumb’ your web apps together, so you can take data from CustomerSure, filter it, format it, and send it to other services, for example your CRM or Slack.

To set up a webhook, you just need to provide us with the URL (which must be https) that you’d like the feedback sent to.

The webhook payload (body) is in JSON format and it follows the same structure as the Feedback response endpoint documented in our API.

Zendesk

To enable the Zendesk integration, please get in touch and provide us with your Zendesk API key and Zendesk API base. Once we have those we’ll add them to your CustomerSure account.

Helpscout

To enable the Helpscout integration, please get in touch and provide us with your Helpscout API key and Helpscout mailbox. Once we have those we’ll add them to your CustomerSure account.

Send to third party button

Once an integration or webhook is enabled on your account, you will see this link - unless you tell us that you’d like ALL feedback sent, in which case it’s not needed.

Have we answered your questions?

Helping people use feedback better is what gets us out of bed on a morning. No matter if you’re new to this or a feedback guru, you can call us – we’d love to hear from you.