Once you’ve created a survey, you’re free to edit most aspects of it. This guide explains how to edit each area, and gives advice on what you should and shouldn’t change. A couple of the editing tools should be used with caution, as used in the wrong way, they may have unwanted side effects. With great power comes great responsibility! Don’t worry, we’ll explain everything, and if you’re unsure, please just get in touch with us for advice!
The survey name is for your reference only. Customers will not see it.
How to rename a survey:
Changing a survey’s intro text is easy. It’s a good idea to use your intro text to reiterate to your customers that you’re committed to dealing with every single piece of feedback. It reassures them so they know that they are not wasting their time. To update the text, go here:
CustomerSure helps you produce short simple surveys which gets amazing response rates, and delivers actionable feedback that you use to improve your business.
This means your surveys are limited to 10 questions maximum, although we recommend you use fewer. If you feel you need more, get in touch with us and we’ll help you do more with fewer questions, or possibly enable a longer survey.
You’re free to edit questions, but please be aware that this could potentially cause you problems.
For example, if you completely reword a question and change its meaning, old feedback will show up against the new question text which may be confusing. You may want to delete this question and add a new one instead.
However, if you just want to fix typos or simplify a question, this is a good option.
If you delete a question its historical data will also be deleted. It may be unwise to do this, so be very sure this is what you intend to do. You can not undo question deletion, so be careful.
To delete a question:
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